savvisdirectSM FastForward OnboardingSM provides the assistance and training you need, when you need it. Simply choose the appropriate level of support for your business goals.
Onboarding: Assistance with initial user and system setup.
Ongoing: Real-time help for technical questions, product and application training, and incremental setup.
PROVIDING A MORE APPROACHABLE CLOUD, FOR EVERYONE
savvisdirect believes that all businesses should have access to the simplicity, security, reliability and flexibility of cloud services. That’s why we work hard to provide business owners, IT professionals and developers the support they need to move to the cloud. Plus, it’s all backed by the reputations of Savvis, a world-leader in IT and cloud solutions, and CenturyLink, the nation’s third-largest communications provider.
At savvisdirect, you’ll get the help you need to do more for your business. Because this is more than just the cloud. It’s the bedrock of your business.
NOT JUST SUPPORT, CUSTOMIZED SUPPORT
With FastForward Onboarding, you choose the level of help your team requires, from self-service help all the way up to 24/7 web and phone technical assistance. savvisdirect makes it easy with a menu of support options:
Do-It-Yourself (Self-Service Activation)
This level provides the online information necessary to perform initial deployment and management tasks with just the right amount of guidance. You’ll have access to:
User guides, brochures and any other manuals you’d need for proper
Knowledge Base: Video demonstrations, tutorials, FAQs, white papers and more.
Blog: Subscribe to the savvisdirect blog for helpful product tips and news.
Do-It-With-Me (Guided Activation) for Applications
These additional services help new users understand more about savvisdirect products, troubleshoot challenges quickly, and improve your cloud solution’s overall time-to-market. Applications:
Online Scheduling & Phone Support: A user-friendly tool to schedule a convenient time for a Cloud Engineer to guide you through the implementation of your Cloud Applications.
Live Onboarding Session: Our experts will walk you through the process of implementing and configuring your services, desktop software, mobile phones, etc., using live screen sharing tools that enable us to perform installations and configurations on your behalf.
User Training: With FastForward Onboarding’s enhanced onboarding experience, our agents will spend time training you and your users on tips and tricks for how to use your new cloud technologies, and provide a guided tour of our control panels and management portals.
Setup: This includes application implementation guidance such as content migration, installing Microsoft Outlook, establishing ActiveSync and Blackberry Sync, creating a SharePoint page, configuring Lync web conferencing, installing anti-virus or firewall software, and much more.
Phone Support: A one-on-one phone session with our friendly and knowledgeable team of Cloud Engineers to help with:
Technical Assistance: Talk directly with a representative for CloudServer or CloudStorage challenges such as portal and service password resets, payment and billing questions, ticket status and zone availability, and receive a guided tour of your Management Console.
Follow-up with Check-in Calls & E-mails: We don’t leave you with a support ticket number and say goodbye; we sincerely want to know how you are doing with your new implementation, and if there is anything else we can do to make your transition smoother.
IT’S TIME FOR MORE CAPABILITY, WITHOUT MORE COMPLEXITY.
Learn how you can benefit from a cloud solution. Chat now with a cloud specialist. 1 (855) 459 5121.